No-Show Policy
To ensure the fair allocation of resort accommodations, members are requested to arrive on or before 09:30 PM on their confirmed check-in date or notify the resort through a phone call or text message prior to 09:30 PM if they anticipate a late arrival or are unable to proceed with their reservation.
Failure to arrive by the specified time without prior notice will be considered a No-Show. In such cases, the resort reserves the right to automatically release the reserved accommodation, and the corresponding membership privilege or entitlement used for the reservation will be deemed utilized.
Exceptions may be considered only in cases of force majeure or other extraordinary circumstances, subject to the approval of Resort Management. Supporting documentation may be required where applicable.
Pet Policy
We are delighted to welcome you and your fur baby to El Puerto Marina Beach Resort and Vacation Club.
- Only small breed dogs are permitted (maximum weight of 15 lbs.).
- Maximum of 1 dog per room.
- Dogs must have updated vaccination records and be flea and tick free.
- A ₱500.00 non-refundable pet fee is required.
- A ₱5,000.00 refundable pet bond is required upon check-in and will be refunded if no damages are found.
- Pets must remain on a leash outside guest rooms and wear disposable diapers at all times.
- Pets are not allowed in the swimming pool areas out of consideration for other guests.
- Pet owners are fully responsible for supervising their pets, maintaining cleanliness, and disposing of pet waste.
- Any damage caused by pets will result in the forfeiture of the pet bond.
- Management reserves the right to refuse accommodation if a pet displays unacceptable behavior.
We look forward to welcoming you and your fur babies.
Boracay Resort Policy
- Check-in Time: 2:00 PM
- Check-out Time: 11:00 AM
- Late check-out is available until 1:00 PM, subject to room availability.
- Beyond 1:00 PM, a full day's room rate will be charged.
- Breakfast: 6:00 AM – 10:00 AM only.
- Strictly No Smoking inside guest rooms.
- A false smoke alarm triggered by smoking will incur a ₱5,000.00 penalty.
- Lost key cards will be charged ₱250.00.
- Cooking inside guest rooms is prohibited.
- Using the fire exit for non-emergency purposes will incur a ₱10,000.00 fine.
- Lost linens, towels, and property damages will be charged accordingly.
Safety Reminder
Always keep your room door and sliding door securely closed to protect your belongings.
Member's Terms & Conditions
1. Reservation
Member reservations must be made and confirmed at least three (3) weeks before the intended stay through the Customer Service Department at the Makati Head Office: (02) 838-0142.
2. Allowed Occupancy
Maximum occupancy per accommodation type:
- Studio: Maximum of 3 guests
- One Bedroom: Maximum of 4 guests
- Two Bedrooms: Maximum of 6 guests
Guests exceeding the room occupancy limit must reserve an additional room at the prevailing rate. EPMBRVC members are entitled to applicable member discounts.
3. Security Procedures for Visitors
Visitors must present a valid ID at the Front Desk and sign the visitor logbook.
Visitor Limits
- Studio – 3 visitors
- One Bedroom – 4 visitors
- Two Bedrooms – 6 visitors
Visitors exceeding the allowed limit may only stay in the pavilion area. Visitor access is allowed until 10:00 PM.
4. Guest Changeover Procedures
Guests must notify the Front Desk in advance of any guest changes, surrender room keys, and ensure new guests complete registration and present valid identification before occupying the room.
5. Flexibility
Early check-in and late check-out requests are subject to room availability. Standard check-in is 3:00 PM and standard check-out is 12:00 Noon.
6. Unit Assignment
Room assignments are determined by the resort according to each member's entitlement and membership details.
7. Food & Beverages
Outside food and beverages are generally not permitted.
Members using Mini Break or Week Entitlement privileges may bring food and beverages for personal consumption. A common kitchen is available outside the guest units.
Members may also bring:
- Up to 2 bottles of hard liquor.
- Maximum of 1 case of beer.
8. Exclusivity
Non-members joining members for a day tour are subject to entrance and corkage fees. A 20% discount is available on applicable charges.
9. Reservation Conditions
Confirmed reservations are generally non-refundable and non-transferable, except in cases of force majeure, such as natural disasters, where rebooking or cancellation may be considered at the discretion of the Resort Management.
10. Member Discounts
- 10% Discount on Food & Beverages
- 20% Discount on Day Tour Entrance Fees for Guests
- 20% Discount on Spa, Water Sports & Leisure Facilities
11. Extra Person Charges
- Adult (8 years old and above): ₱960.00
- Child (4 years old and above): ₱640.00
Extra person charges include access to the Aquatica Marina Water Park.
12. No-Show Policy
Members are requested to arrive on or before 09:30 PM on the confirmed check-in date or notify the resort in advance should they anticipate a late arrival.
Failure to arrive without prior notice will be treated as a No-Show. The reserved room may be released, and the corresponding membership entitlement will be considered utilized.
Exceptions may be granted only in cases of force majeure or other extraordinary circumstances, subject to the approval of Resort Management. Supporting documents may be required.
